Shipping in Europe
Free standard shipping from €150 to the EU countries we serve, except Greece and Finland.
- Austria and other EU countries served: €12 below €150.
- Germany: €8.90 below €150.
- Greece: €14, always charged.
- Finland: €15, always charged.
- San Marino and Vatican City: €5.90; free standard shipping from €59.
Thresholds apply to products after discounts. Available services and shipping costs are shown at checkout.
When will it arrive?
Available items are normally handed to the courier within 24 hours of payment on working days. Standard orders received from 09:00 on Friday are processed in the following working days.
Delivery to many European destinations takes around 5 working days after dispatch. Times are estimates and vary by destination and season. For preorders and personalised items, check the timing on the product page.
Returns and exchanges
Tell us within 14 days of delivery, then send your return within 14 days of your request. You arrange and pay for return shipping. To exchange an item, return it and place a new order.
Request a return from your customer account or email us. For faulty, damaged or incorrect items, contact us: we cover the return shipping cost.
Full terms and exceptions: Shipping · Returns and refunds · Cancellations.