Cancellation policy

Cancellation before dispatch

You can cancel an order or preorder for a full refund until the parcel is handed to the courier. Please email online@pipipupu.com promptly with your order number. We will confirm the cancellation and refund your original payment method.

To request cancellation, sign in to your customer account, open the order and select the cancellation option. If the option is unavailable, email us promptly at the address above. Submitting a request does not automatically cancel the order: we will confirm the outcome and any refund.

Once the parcel has been handed to the courier, we can no longer stop dispatch. You can still exercise your right of withdrawal, where applicable, under our Returns and Refunds Policy. Simply refusing or failing to collect a parcel does not replace notifying us of your withdrawal.

Preorders and payment

A preorder lets you purchase an item before it arrives at our warehouse. Payment is always taken in full at checkout, including any shipping charges. There are no deposits or later balance payments.

The date shown on the product page is an estimated warehouse arrival date, not a guaranteed home delivery date, and may change. Contact us for an update, a change or a partial shipment. You can cancel your preorder until courier handover, including if the estimated date changes.

Preorder items are dispatched when available. If an order contains several preorder items, they are dispatched together once all are available. We recommend placing separate orders for available items and preorder items to avoid waiting.

Shipping charges, free-shipping thresholds and transit times depend on the destination and service chosen. See our Shipping Policy. Your statutory rights in the event of delay or non-delivery remain unaffected.