Shipping

We ship throughout Europe.
How much does shipping cost?

ITALY
Free shipping on orders over €59.
For orders under €59:

  • €4.50 - Poste Italiane collection point
  • €5.90 - Home delivery with GLS, Bartolini or Poste Italiane

DHL Express: €9.90 always for a fee.

EUROPE
Free shipping on orders over €150, otherwise €12.
Special rates: Switzerland €16, Greece €14, Finland €15.
What are the delivery times?

You'll typically receive your order with standard shipping within 1–4 business days of dispatch. For smaller islands and remote locations, delivery may take 2–5 business days. Standard shipping orders received after 9:00 a.m. on Fridays, as well as on Saturdays, Sundays, and holidays, will be processed on the next available business day.

DHL express delivery takes place within 48 hours of dispatch, excluding Saturdays, Sundays, holidays, and islands. DHL orders received before 9:00 AM are generally handed over to the courier the same day. DHL orders received after this time are handed over to the courier on the next business day.

During holidays or special promotions, deliveries may be delayed due to high shipment volume.

The times indicated are estimates calculated from the shipping date.
Order Tracking

All our shipments are trackable.

Once your order has been handed over to the courier, you will receive a confirmation email with a link to track your shipment. Tracking is usually activated when the package is picked up by the courier, so there may be a short delay between the email being sent and the code being updated.

If you don't receive the email, please also check your spam folder. If you have any questions, please contact us using the form below.
Shipping information

Read the shipping information

Returns and Exchanges

We can return or exchange your purchases within 14 days of delivery. The exchange is valid for clothing and footwear items.
How can I request a return?

You can request a return by accessing your personal area at https://account.pipipupu.com

After submitting the request, you will receive a confirmation email: the return will be taken in charge for review. Once approved, you will receive a second email with detailed instructions and the prepaid label to print and apply to the package. You will then have to deliver the package to a Poste Italiane office or a Punto Poste.

For returns from Italy we apply a flat rate of €7.90 for shipping (excluding cases of damaged items or items received in error).

The item must be returned in the same condition in which you received it, with intact tags and original packaging.
How can I request a change?

You can request a change by accessing your personal area at https://account.pipipupu.com

Select the “Request return” option, choose the reason and, in the notes, clearly indicate the size or number you want in exchange. Once the request is approved, you will receive an email with the link to make the payment of €7.90 for the management of the exchange.

Once your payment is complete, we will send you a shipping confirmation of the new item, with tracking information. The courier will make the exchange in person: upon delivery of the new item, they will collect your package with the items to be returned. You will not need to print anything - the courier will already have the label with them.

For this option, you need an address where the courier can deliver and collect at the same time (it is not possible to use a collection point). Exchanges are available for clothing and footwear, provided that the item has not been worn or washed and still has the original label.
When will I receive my refund?

Once we receive and inspect your return, we will notify you via email with the outcome of the verification. If your refund is approved, the amount (excluding shipping costs) will be automatically refunded to your original payment method within 10 business days.

Actual processing times may vary depending on your bank or card network. If more than 15 business days have passed since your return was approved and you have not yet received your refund, please contact us at online@pipipupu.com
Returns and Refunds Policy

Read the information on returns and refunds