Terms of service

Welcome to PIPI & PUPU and friends! The terms “we” and “our” refer to PIPI & PUPU and friends. PIPI & PUPU and friends operates this store and website, including information, content, features, tools, products, and services, to provide you, as the customer, with an adequate shopping experience (the “Services”). PIPI & PUPU and friends is supported by Shopify, which enables us to provide you with the Services.
The terms and conditions below, together with any information contained therein (“Terms and Conditions of Service” or “Terms”), describe your rights and responsibilities when using the Services.
Please read these Terms and Conditions of Service carefully, as they include important information regarding your legal rights and cover areas such as warranty limitations and liability limitations.
By visiting, interacting with, or using our Services, you accept to be bound by these Terms and Conditions of Service and our Privacy Policy. If you do not accept these Terms and Conditions of Service or the Privacy Policy, you must not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By accepting these Terms and Conditions of Service, you declare that you are of legal age in your state or province of residence, and that you have provided us with consent to allow minors connected to you to use the Services on devices you possess or have purchased or manage.
To use the Services, including accessing or exploring online stores or purchasing products and services we offer, you may need to provide certain information such as email address and billing, payment, and shipping data. You declare and guarantee that all information you provide in our stores is correct, updated, and complete, and that you hold all necessary rights to provide such information.
Your account activity and the protection of your account credentials are your responsibility. You must not transfer, sell, assign, or license your account to other people.

SECTION 2 - OUR PRODUCTS

We are committed to offering accurate presentations of our products and services in our online stores. However, the display of colors and appearance of products may vary depending on the type of device you use to access the store and the settings and configuration of that device.
We cannot guarantee that the appearance or quality of products or services you purchase will meet your expectations or be identical to what is described or shown in our online stores.
All product descriptions are subject to changes at any time, without any prior notice and at our discretion. We reserve the right to suspend any product at any time and to limit quantities of products offered from time to time for any subject, geographic area, or jurisdiction.

SECTION 3 - ORDERS

When you place an order, you present an offer to purchase. PIPI & PUPU and friends reserves the right to accept or reject your order at its discretion for any reason. Your order is not confirmed until PIPI & PUPU and friends confirms acceptance. Before accepting an order, we must receive and process payment. Please check your order carefully before submission, as PIPI & PUPU and friends may not be able to fulfill requests to cancel an order after acceptance. In case of rejection, modification, or cancellation of an order, we will notify you by contacting you via email, billing address, and/or phone number you provided when submitting the order.
Your purchases are subject to return or exchange exclusively in accordance with our Refund Policy (https://pipipupu.com/policies/refund-policy).
Returned products must be packaged with adequate care; the customer is responsible for any decrease in value resulting from inadequate packaging or unnecessary handling, as provided by our Refund Policy. You declare and guarantee that you make purchases for personal or family use and not for resale or exportation.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and offers are subject to changes without prior notice. The price charged for a product or service will be the actual price at the time of order submission and you can view it in the order confirmation email. Unless otherwise specified, published prices do not include taxes or customs, shipping, handling, and importation costs.
Published prices in our online stores may differ from prices offered in physical stores or online or in other stores managed by third parties. From time to time, we may offer deals on Services that affect prices and are subject to terms and conditions independent of these Terms. In case of conflict between the terms of a deal and these Terms, the terms of the deal shall prevail.
For all purchases made in our stores, you agree to provide correct, updated, and complete data regarding purchase, payment, and account. You agree to immediately update your account and other information, including email address and credit card numbers and expiration dates, to enable us to complete your transactions and contact you if necessary.
You declare and guarantee that (i) the credit card data you provide is truthful, correct, and complete, (ii) you have authorization to use that credit card for purchases, (iii) costs charged to you will be fulfilled by the credit card company, and (iv) you will pay costs charged to you according to published prices, including taxes for shipping and handling and all other taxes if applicable.

SECTION 5 - SHIPPING AND DELIVERY

We are not responsible for delays in shipping and delivery due to the courier, customs procedures, or events outside our reasonable control. All indicated delivery times are purely estimates and not guaranteed.
It is understood that, if the shipment is refused, not picked up within required terms, or returned to the sender for reasons attributable to the customer, such as incorrect address or absent recipient, we may issue the refund net of costs actually incurred for shipping and for the possible return of the goods.
For more information on delivery, returns, and right of withdrawal, please consult our Shipping Policy and our Refund Policy.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to trademarks, brands, texts, visualizations, images, graphics, product reviews, video and audio, as well as their design, selection, and organization, are owned by PIPI & PUPU and friends, its affiliates or licensors, and are protected by US and foreign patent, copyright, and intellectual property laws.
These Terms allow you to use the Services for exclusively personal and non-commercial use. You must not reproduce, distribute, modify, create copies, display and present publicly, republish, download, store, or transmit material related to the Services without our written consent. Except as expressly stated, these Terms contain nothing that grants or may be interpreted as granting a license or other rights in your favor regarding patents, trademarks, copyrights, or other intellectual property of PIPI & PUPU and friends, Shopify, or third parties. Unauthorized use of the Services may result in violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved to PIPI & PUPU and friends.
Names, logos, product and service names, designs, and slogans of PIPI & PUPU and friends are trademarks of PIPI & PUPU and friends or its affiliates or licensors. You must not use such trademarks without written authorization from PIPI & PUPU and friends. The name, logo, product and service names, designs, and slogans of Shopify are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans in the Services are trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS

You may have access to customer tools offered by third parties as part of the Services that we do not verify or control or incorporate.
You understand and accept that we provide access to such tools “as is” and “as available” without any warranty, presentation, or conditions and without any support. We have no liability arising from or related to your use of third-party optional tools.
Your use of optional tools offered through the site is at your risk and discretion, and additionally, you must know and accept the terms on which such tools provided by their third-party providers are based.
In the future, we may offer new features through the Services (including launching new tools and resources). Such new features are considered part of the Services and are subject to these Terms and Conditions of Service.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or managed by third parties (including embedded third-party features). It is not our responsibility to examine or evaluate the content or accuracy of materials or third-party websites you choose to access. If you decide to leave the Services to access such materials or third-party sites, you do so at your risk.
We are not responsible for any problems or damages related to your access to third-party websites, or your purchase or use of products, services, resources, or content on third-party websites. Please read carefully the policies and practices of the third parties in question and understand them before making any transaction. Any complaints, doubts, or questions regarding third-party products and services should be submitted to the aforementioned third parties.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

PIPI & PUPU and friends is managed by Shopify, which enables us to provide you with the Services. However, sales and purchases you make in our Store occur directly with PIPI & PUPU and friends. By using the Services, you understand and accept that Shopify is not responsible for any aspect of sales between you and PIPI & PUPU and friends, including any injuries, damages, or losses resulting from purchasing products and services. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to purchases and transactions you make with PIPI & PUPU and friends.

SECTION 10 - PRIVACY POLICY

All personal data we collect through the Services is subject to our Privacy Policy, available here, and certain personal data may be subject to Shopify’s Privacy Policy, available here. By using the Services, you confirm that you have read the aforementioned privacy policies.
Since it supports the Services, Shopify collects and processes personal data regarding your access to and use of the Services to offer and improve the Services for you. To offer and improve the Services for you, data you send to the Services will be transmitted and shared with Shopify and third parties that may reside in countries different from yours. Consult our privacy policy LINK for more information on how we, Shopify, and our partners use your personal data.

SECTION 11 - FEEDBACK

When you submit, upload, publish, email, or transmit in any other way any idea, suggestion, feedback, review, proposal, plan, or other content (generally “Feedback”), you grant us a continuous, global, transferable, and royalty-free license to use, reproduce, modify, publish, distribute, and display the aforementioned Feedback through any means for any purpose, including commercial. For example, we may assert our rights regarding this license to manage, provide, evaluate, improve, enhance, and promote the Services, to fulfill obligations and exercise our rights as indicated in the Terms and Conditions of Service.
Additionally, you confirm and accept that: (i) you own the necessary rights for all Feedback; (ii) you have disclosed any rewards or incentives received for submitting Feedback; and (iii) your Feedback complies with these Terms. We are not and will not be obligated to (1) maintain your Feedback confidential; (2) pay you for your Feedback; (3) respond to your Feedback.
Although we are not obligated, we may monitor, modify, or remove Feedback that, at our discretion, appears illegal, offensive, threatening, defamatory, pornographic, obscene, or otherwise questionable, or in violation of intellectual property or these Terms and Conditions of Service.
You confirm that your Feedback will not violate any right of any third parties, including copyright, trademark, privacy, individuality, and any other personal or proprietary rights. You also confirm that your Feedback will not include defamatory or otherwise illegal, offensive, or obscene content, nor contain viruses or other computer malware that could affect the operation of the Services or any linked website. You must not use a false email address, nor pretend to be someone else or confuse us or third parties regarding the origin of your Feedback. Your Feedback and their correctness are your exclusive responsibility. We assume no responsibility for Feedback published by you or third parties.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

It may happen that information regarding the Services or included in them contains typographical errors, inaccuracies, or omissions that may concern product descriptions, prices, offers, promotions, product shipping costs, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to modify or update information or cancel orders in case of errors at any time and without any prior notice (even after an order has been submitted).

SECTION 13 - PROHIBITED USES

You may access the Services and use them only for legitimate purposes. You must not access the Services or use them, directly or indirectly, for: (a) illegal or malicious purposes; (b) violate local, provincial, state, federal, and international rules, regulations, laws, or ordinances; (c) infringe or violate our intellectual property rights or those of others; (d) harass, oppress, insult, harm, defame, slander, denigrate, intimidate, or offend our employees nor anyone else; (e) transmit false or misleading information; (f) send, receive, upload, download, use, or reuse material that does not comply with these Terms; (g) transmit or induce sending of advertising or promotional material, including “unsolicited emails,” “chain letters,” “spam,” or similar solicitations; (h) impersonate or attempt to impersonate another person or entity; (i) adopt any other type of behavior that prevents or inhibits use or access to the Services by other people, or that we consider dangerous for PIPI & PUPU and friends, Shopify, or users of the Services, or expose them to liability.
Additionally, you agree not to: (a) upload or transmit viruses or other types of malicious code that could be used to affect the functioning or operation of the Services; (b) reproduce, duplicate, copy, sell, resell, or disclose any part of the Services; (c) collect or track personal data of other people; (d) undertake spamming, phishing, pharming, pretexting, spidering, crawling, or scraping actions; (e) interfere with or bypass security features of the Services or their websites, other websites, or internet. We reserve the right to suspend, disable, or close your account at any time, without prior notice, if we consider that you have violated any part of these Terms.

SECTION 14 - TERMINATION

We may terminate this agreement at any time or interrupt your access to the Services (or any part of them) at our discretion and without notice; you will continue to have responsibility for all amounts owed until the date of termination.
The following sections will remain valid after termination: Intellectual Property, Feedback, Termination, Warranty Limitation, Liability Limitation, Indemnification, Separability, Waiver, Entire Agreement, Assignment, Applicable Laws, Privacy Policy, and any other clause that, by its nature, lasts beyond termination.

SECTION 15 - WARRANTY LIMITATION

Information presented in the Services or through them is made available exclusively for general informational purposes. We do not guarantee the accuracy, completeness, or usefulness of such information. You rely on such information exclusively at your risk. We assume no responsibility for reliance on such materials by you, any visitor to the Services, or anyone who may be aware of such content.
Except as expressly stated by Pipi & Pupu and friends, services and all products offered through them are provided “as is” and “as available” for your use, without any representations, warranties, or conditions, express or implied, including implied warranties or conditions of merchantability, quality of service, suitability for a specific purpose, duration, title, and non-infringement. We do not guarantee, represent, or assure that your use of the services will be uninterrupted, timely, secure, and error-free. Some jurisdictions may limit or prohibit disclaimer of implied warranties or other warranties, so the aforementioned disclaimer may not be valid for you.

SECTION 16 - LIABILITY LIMITATION

To the maximum extent permitted by law, in no case Pipi & Pupu and friends, partners, directors, officers, employees, affiliates, agents, merchants, service providers, or licensors of ours or of Shopify and its affiliates, are responsible for any injuries, losses, claims, or damages direct, indirect, accidental, punitive, special, or consequential of any kind, including but not limited to lost profits, lost revenues, lost earnings, data loss, replacement costs, or other similar damages, arising from contractual liability, particular, tort (including negligence), or from your use of the services or products obtained through the services; nor for other claims related to your use of the services or products, including but not limited to any errors or omissions in content, any losses or damages of any kind resulting from use of the services or content (or products) published, transmitted, or made available otherwise through the services, regardless of notice of such event.

SECTION 17 - INDEMNIFICATION

You agree to indemnify, defend, and protect PIPI & PUPU and friends, Shopify, and our affiliates, partners, officers, directors, employees, agents, merchants, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable legal fees to be paid to any third party as a result of: (1) your violation of these Terms and Conditions of Services or documents contained therein, (2) your violation of laws or third-party rights, (3) your access to and use of the Services.
We will notify you of any compensable claims, provided that immediate notification does not relieve you from your obligations unless you are materially affected. We may monitor the defense and resolution of such claim at your expense, including choice of counsel, but will not settle claims requiring non-economic obligations on your part without your consent (which cannot be denied without reasonable reason). You will cooperate in defense of uncompensated claims, including providing relevant documents.

SECTION 18 - SEPARABILITY

If any clause of these Terms and Conditions of Service is deemed illegal, null, or unenforceable, it will not apply to the extent permitted by current law, and the separation of the unenforceable part from these Terms and Conditions of Service will be evaluated; such decision will not affect the validity and applicability of other remaining clauses.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

Failure or application by Shopify of any right or clause of these Terms and Conditions of Service will not constitute a waiver of such right or clause.
These Terms and Conditions of Service and any information or operating rules published by us on this site or related to the Services constitute the entire agreement and understanding between us and you, and regulate your use of the Services, superseding any previous or simultaneous agreements, communications, and proposals, both oral and written, between us and you (including but not limited to any previous version of the Terms and Conditions of Service).
Any ambiguities in interpreting these Terms and Conditions of Service are not to be understood against the agreeing party.

SECTION 20 - ASSIGNMENT

You must not delegate, transfer, or assign this Agreement or any of your rights or obligations subject to these Terms without our written consent; any attempt will be void and null. We may transfer, assign, or delegate these Terms and our rights and obligations without notifying you or without your consent.

SECTION 21 - APPLICABLE LAWS

These Terms and Conditions of Service and any separate agreement under which we provide you with the Services must be managed and interpreted according to federal, state, or territorial courts in the jurisdiction where PIPI & PUPU and friends is located. You and PIPI & PUPU and friends accept the seat and personal jurisdiction in the aforementioned courts.

SECTION 22 - TITLES

Titles used in this agreement are included only for convenience and do not limit or affect these Terms.

SECTION 23 - MODIFICATIONS TO TERMS AND CONDITIONS OF SERVICE

You may consult the current version of the Terms and Conditions of Service at any time on this page.
We reserve the right, at our exclusive discretion, to update, modify, or replace any part of these Terms and Conditions of Service by publishing updates and modifications on our website. It is your responsibility to periodically check for changes on our website. We will notify you of changes to any material of these Terms in accordance with applicable laws, and such changes will be effective from the date indicated in the notice. Your continued use or access to the Services following changes to the Terms and Conditions of Service constitutes your acceptance of such changes.

SECTION 24 - CONTACTS

Questions regarding the Terms and Conditions of Service should be sent to online@pipipupu.com.
Our contact information is listed below:

PIPI & PUPU and friends

online@pipipupu.com

Via Pitagora 1, Lecce, 73100, LE, Italy

+393206704737

Registration Number: LE - 323948

VAT Number: IT04861530758