Puzzle storie

Delivery

ITALY
Free shipping for orders over €59.
For orders under €59:

• €4,50 - Pick-up point Poste Italiane
• €5,90 - Home delivery with GLS, Bartolini o Poste Italiane

EUROPE
Free shipping for orders over €150, otherwise €12.
Special rates: Switzerland €16, Greece €14, Finland €15.

DHL Express
€12.90 (always for a fee). Delivery within 48 hours of shipment, excluding Saturday, Sunday, holidays and islands. Orders received by 09:00 am are generally entrusted to the courier on the same day; after 09:00, the next working day.

Delivery times
1–4 working days from shipment. For smaller islands and locations difficult to reach: 2–5 working days from shipment. Standard orders received from Friday from 09:00, on Saturday and Sunday are processed in the first following working days. The times indicated are estimates calculated from the date of shipment.

Read our Shipping Policy

Returns

You can return your purchases within 14 days of delivery. You can request a return by accessing your personal area on https://account.pipipupu.com 

After sending the request, you will receive a confirmation e-mail and once approved, you will receive a second email with detailed instructions and the prepaid label to print and apply to the package. You will then have to deliver the package to a Poste Italiane pick-up point or a Post Office.

For returns from Italy we apply a flat rate of €7.90 for shipping (excluding cases of damaged items or items received by mistake). The item must be returned in the same condition in which you received it, with tags and original packaging intact.

Read our Return & Refund Policy

Exchanges

You can request an exchange by accessing your personal area on https://account.pipipupu.com

Select the "Request return" option, choose the reason and, in the notes, clearly indicate the size or number you want as a replacement. Once the request has been approved, you will receive an e-mail with the link to make a payment of €7.90 for the exchange management.

When the payment is completed, we will send you the confirmation of the shipment of the new item, with the relative tracking. The courier will make the exchange by hand: at the time of delivery of the new item, he will pick up your package with the items to be returned. You won't have to print anything - the courier will already have the label with him.

You need an address where the courier can deliver and pick up at the same time (it is not possible to use a pick-up point). Exchange are available for clothing and footwear, provided that the item has not been worn or washed and still has the original label.